Terms of Service

1. Parties and agreement

These Terms of Service govern use of the CoreConverge platform. The agreement is between CoreConverge Pty Ltd (ABN 60 669 440 331) ("CoreConverge", "we", "us") and the business entity identified in the applicable order, subscription, workspace, or account record ("Customer"). An individual who creates or uses an account represents that they are authorised to bind the Customer and its permitted users.

2. Service

CoreConverge provides software for business operations, including connected-data sync, reporting, workflow drafting, approval queues, communications drafts and AI-assisted insights. The service may change as features are added, withdrawn or improved.

AI-generated output is advisory only. It is not financial, accounting, tax, legal, investment, employment, or other professional advice. The Customer must independently review and decide whether to act on any output, including any financial insight, draft communication, recommendation or forecast.

3. Customer responsibilities

The Customer is responsible for ensuring that information supplied to, or made available through, the platform is accurate and that it has all permissions needed to provide that information. The Customer must maintain its own Xero and other third-party subscriptions, keep its own source-system records, and ensure that every user is authorised to connect third-party systems on the Customer’s behalf.

The Customer must review approval-gated actions before approval and must not use the platform to send unlawful, misleading, abusive or unauthorised communications.

4. Third-party integrations

Connections to Xero and other third-party services are made at the Customer’s direction. The Customer’s use of those services remains subject to the third party’s own terms, permissions, availability, rate limits and policies. CoreConverge is not responsible for a third party’s service, data, changes, outages or revocation of access.

5. Intellectual property and Customer data

CoreConverge and its licensors retain all rights in the platform, software, documentation, designs and improvements. The Customer retains its rights in Customer data. The Customer grants CoreConverge a limited right to host, process and use Customer data only as needed to provide, secure, support and improve the service in accordance with the Privacy Policy.

6. Fees, billing and termination

Fees, billing intervals, payment terms and any trial terms are stated in the applicable subscription or order. We may suspend or restrict access for overdue amounts, security risks, unlawful use or material breach, subject to any notice required by law. Either party may terminate as stated in the applicable subscription or where the other party materially breaches these Terms and does not remedy the breach within a reasonable period.

On termination, the Customer may request export or deletion of eligible Customer data, subject to applicable law, retention obligations, backup processes and the Privacy Policy.

7. Confidentiality

Each party must protect the other party’s confidential information and use it only to perform or receive the service. This does not apply to information that is public through no breach, independently developed, lawfully received from another source, or required to be disclosed by law.

8. Warranties and liability

Except for rights that cannot be excluded under the Australian Consumer Law, the service is provided on an "as available" basis. CoreConverge does not warrant that the service will be uninterrupted, error-free, or suitable for every purpose.

To the maximum extent permitted by law, CoreConverge’s total liability arising out of or relating to the service is limited to the fees paid by the Customer for the affected service in the 12 months before the event giving rise to liability. Nothing in these Terms excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded, restricted or modified.

9. Privacy

Our handling of personal information is described in the Privacy Policy. The Customer must ensure it has a lawful basis to provide personal information to the platform and to instruct us to process it.

10. Changes

We may update these Terms by posting a new version with an effective date. Where a change is material, we will provide notice and require acceptance where required by law or our platform process.

11. Governing law

These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from them.

12. Contact

CoreConverge Pty Ltd, ABN 60 669 440 331 kalyan@coreconverge.com.au